Privacy Policy
Last Updated: June 2025
Provider-IPTV ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our IPTV services.
1. Information We Collect
We collect the following types of information:
| Data Type | Purpose | Legal Basis |
|---|---|---|
| Account Information (name, email, payment details) | Service provision, billing, account management | Contractual necessity |
| Device Information (IP address, device type) | Service optimization, troubleshooting | Legitimate interest |
| Usage Data (viewing habits, connection times) | Service improvement, content recommendations | Legitimate interest |
2. How We Use Your Information
- To provide and maintain our service
- To process payments and prevent fraud
- To communicate with you about your account
- To improve our services and develop new features
- To comply with legal obligations
3. Data Sharing and Disclosure
We may share your information with:
- Payment processors: To complete transactions
- Service providers: For hosting, analytics, and customer support
- Legal authorities: When required by law or to protect our rights
We do not sell your personal data to third parties.
4. Data Retention
We retain your personal data only as long as necessary:
- Account data: Until account deletion request
- Payment records: 7 years for tax purposes
- Usage data: 12 months for analytics
5. Your Rights
Under GDPR and other privacy laws, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
- Withdraw consent (where applicable)
6. Cookies and Tracking
We use cookies and similar technologies as described in our separate Cookie Policy.
7. Data Security
We implement appropriate technical and organizational measures including:
- Encryption of sensitive data
- Regular security audits
- Access controls
- Secure payment processing
8. International Data Transfers
Your data may be transferred to and processed in countries outside your residence. We ensure adequate protection through:
- EU Standard Contractual Clauses
- Data processing agreements with vendors
9. Children's Privacy
Our service is not directed to children under 16. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this policy periodically. We will notify you of significant changes via email or through our service.
Contact Us
For privacy-related inquiries or to exercise your rights:
Email: [email protected]
Phone: +447402590783
We respond to all requests within 30 days.